Warranty
What does the 10-year MLILY Mattress warranty cover?
MLILY mattresses are covered by a 10 years warranty, from the date of purchase. This warranty is not transferable and covers only the original purchaser who continues to be the owner of the product.
This warranty covers:
1. Defect of a structural or manufacturing nature, including physical flaws in mattress causing the foam materials to split or crack.
2. Deteriorating resulting in a visible indentation or sag of one 50mm or larger when no weight is applied onto the mattress (provided that the mattress has been used on a flat surface with proper care).
* Please note that there may be a slight discrepancy in products measurements, with a potential variance of approximately ±1cm.
What does the 2-year MLILY Pillow warranty cover?
MLILY pillows are covered by a 2-year warranty from the date of delivery or collection.
This warranty covers:
1. Defects of a structural or manufacturing nature, including structural flaws in the pillow causing the foam materials to split or crack, despite normal usage and proper handling.
2. Deterioration resulting in a visible indentation or sag of 25mm or larger when no weight is applied onto the pillow.
* Please note that there may be a slight discrepancy in products measurements, with a potential variance of approximately ±1cm.
How can I claim my warranty?
Feeling like you've a defective products, just reach out to us at sales@mlily.com.my, and we'll get things sorted with a smile!